Frequently Asked Questions
Deposits, rescheduling, preparation and everything else worth knowing.
Need Answers?
Do I need to pay a deposit?
Yes. A $50 non-refundable deposit is required to secure all appointments.
When is my booking confirmed?
Bookings are not confirmed until the deposit has been received.
Is the deposit on top of the price?
No. The deposit is deducted from your final appointment total.
Can I reschedule my appointment?
Yes. Please provide at least 48 hours notice. Deposits may be transferred once with sufficient notice.
What happens if I cancel late?
Late cancellations and no-shows will forfeit the deposit.
What happens if I arrive late?
Clients arriving more than 15 minutes late may need to reschedule if there is insufficient time to complete the service.
How should I prepare my hair?
Please arrive with clean, dry and detangled hair unless otherwise arranged.
Do you offer extensions?
Yes. Selected services have separate pricing for natural hair and hair with extensions, and both prices are shown on every service.
Can I add anything to my service?
Yes. Glitter gel and hair jewellery are available at $5 each and can be selected while booking.
Do you offer birthday party braiding?
Yes. Birthday party braiding starts from $500. Send your event details and we will provide a quote.
What are your opening hours?
Appointments run seven days a week, from 7:00am to 9:00pm.
How do I pay for products?
Product orders are paid by cash on delivery. No card details are taken on this site.
Ask us directly
If your question is not covered here, call or send a message and we will get back to you.
